Privacy policy

Terms & conditions

Terms & Conditions & Privacy Policy

RDP
Last updated: 01-01-2026

1. Introduction

RDP respects your privacy and is committed to protecting your personal data.
These Terms & Conditions and this Privacy Policy govern the use of our website and services, including our AI-powered receptionist and automation solutions.

By visiting our website or using our services, you agree to these Terms & Conditions and the collection and use of information as described in this policy.

2. Information We Collect

We may collect and process the following data:

Personal information

  • Name

  • Company name

  • Email address

  • Phone number

Business information

  • Company details

  • Preferences related to AI services

Technical data

  • IP address

  • Browser type

  • Device and usage information

Communication data

  • Messages and emails

  • Call recordings or transcripts (only when required for service delivery)

3. How We Use Your Information

We process your data to:

  • Deliver and maintain our AI-driven services

  • Improve functionality, performance, and reliability

  • Communicate about updates, support, or offers

  • Ensure security and prevent misuse

  • Comply with legal obligations

4. AI & Voice Data

Our AI services may process voice input, call metadata, or transcripts solely for operational purposes, such as:

  • Handling customer calls

  • Improving AI accuracy

  • Monitoring service quality

RDP does not sell voice data and does not share it with third parties unless required for service delivery or legal compliance.

5. Data Sharing

We only share data with:

  • Trusted service providers (e.g. hosting, analytics, AI infrastructure)

  • Authorities, when legally required

All third parties are contractually bound to protect your data and process it only on our behalf.

6. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Correct or delete your data

  • Object to or restrict processing

  • Request data portability

Requests can be sent to:
info@rdp-marketing.com

8. Use of Our Website & Services

You agree to:

  • Use our services for lawful business purposes only

  • Not misuse, disrupt, or reverse-engineer our systems

  • Provide accurate and up-to-date information

You must be legally capable of entering a binding agreement.

9. Services

RDP provides AI-driven digital services, including AI receptionists and automation solutions.
We strive for high availability but do not guarantee uninterrupted or error-free operation.
Service features may evolve as technology improves.

10. Pricing & Payments

  • Prices are exclusive of VAT unless stated otherwise

  • RDP reserves the right to update pricing

  • Subscriptions may include a minimum notice period (e.g. three months, if agreed)

11. Intellectual Property

All software, AI models, content, and branding remain the intellectual property of RDP unless agreed otherwise in writing.

You receive a non-transferable, non-exclusive license to use our services during the agreement term.

12. Third-Party Tools

Our services may rely on third-party platforms (e.g. AI providers, telephony services).
RDP is not responsible for outages or changes caused by these third parties.

13. Liability Disclaimer

Our services are provided “as is” and “as available”.

RDP is not liable for:

  • Loss of revenue or profits

  • Business interruption

  • Indirect or consequential damages

RDP’s total liability is limited to the amount paid by the client in the preceding 12 months, unless mandatory law states otherwise.

14. Indemnification

You agree to indemnify and hold RDP harmless against claims resulting from misuse of our services or violation of these Terms.

15. Security

We implement appropriate technical and organizational measures to protect your data.
However, no system is 100% secure.

16. Termination

RDP reserves the right to suspend or terminate services in case of:

  • Breach of these Terms

  • Illegal use

  • Non-payment

17. Changes

We may update these Terms & Conditions and this Privacy Policy from time to time.
Continued use of our services constitutes acceptance of the updated version.

18. Governing Law

These Terms are governed by Dutch law.
Disputes shall be submitted to the competent court in the Netherlands.

19. Contact

For questions regarding these Terms or privacy matters:

info@rdp-marketing.com
Company: RDP
Location: Haarlem, Netherlands